• Due to the medical nature of our products and services, all sales are final once a prescription has been approved and the order has been processed.
  • Refunds are not applicable for used, opened, or delivered medications.
  • Online payments will be refunded to the original payment method
  • Cash on Delivery orders will be refunded via bank transfer
  • Refund will be processed within 15 working days, depending on your bank’s processing timelines
  • In cases where an order cannot be fulfilled due to medical ineligibility or prescription denial, a full refund will be issued.
  • If you experience issues with your order, our team will review and resolve them on a case-by-case basis.